Question 1

Why is easyplant the best choice?

Accepted Answer

easyplant makes it simple for anyone to grow plants, regardless of their experience or busy schedule. No need to worry about watering, just fill the built-in reservoir once a month and let easyplant take care of the rest. On average, easyplants live 6x longer than regular plants, offering the most convenient and low-maintenance way to enjoy greenery in your home.

Question 2

How does easyplant work?

Accepted Answer

easyplant is a patented solution that simplifies plant care. Each easyplant pot has a hidden water reservoir that only needs refilling when it runs out, about once a month. Water is drawn from the reservoir to the bottom layer of soil, directly to the roots. The system regulates the water supply, ensuring your plant always receives the perfect amount to keep it healthy and thriving.

Question 3

What are the sizes of easyplant pots?

Accepted Answer

easyplant pots come in four general sizes - small, medium, large, and huge - but exact dimensions vary slightly by model:Small – Ceramic Amber: 14.4 cm diameter × 13.4 cm heightSmall – Ceramic Yoko: 13.2 cm diameter × 13.2 cm heightMedium – Ceramic Amber: 17.9 cm diameter × 15.9 cm heightMedium – Ceramic Monet: 19.7 cm diameter × 15.1 cm heightMedium – Ceramic Era: 19.5 cm diameter × 17.6 cm heightLarge / Huge – Agatha: 28.3 cm diameter × 25.5 cm height

Question 4

What is the easyplant pot made from?

Accepted Answer

Our small and medium self-watering plant pots are made from ceramic, and our large and huge self-watering pots are crafted from a high-quality propylene blend. We offer a beautiful selection of colours and shapes to complement any interior. Plus inside each pot is a state-of-the-art watering system that delivers water directly to the roots, helping your plant live up to six times longer than the average houseplant.

Question 5

Will my easyplant look the same as the website photos?

Accepted Answer

Plants are living things, so slight differences in size, color, or texture from the website photos are natural. Rest assured, your plant will be healthy, beautiful, and match the size range described.&nbsp;&nbsp;

Question 6

Where do you grow your plants?

Accepted Answer

Our plants are made to order in our UK facility. Each plant is carefully inspected before shipping to ensure it meets the highest standards, so you can be confident you’re receiving a healthy plant.

Question 7

Can I buy just the pot?

Accepted Answer

We use a unique soil mix tailored to our plants and the self-watering system. This ensures your plant has the ideal conditions, helping it thrive. While we understand your interest in ordering just the pot, it's not an option we can offer.

Question 8

My plant arrived - what do I do now?

Accepted Answer

When your plant arrives, unbox it and take a look at the instruction card. It has everything you need, from watering tips to plant care and lighting suggestions. Place it in a spot with the right light, fill the water reservoir with lukewarm water, and avoid moving it for at least two weeks. Your plant may drop a few leaves or look a little stressed as it adjusts to its new home – this is completely normal.

Question 9

Where can I learn more about my plant?

Accepted Answer

You can read about your easyplant and its needs in our plant care library.

Question 10

My plant is unhealthy - what's wrong?

Accepted Answer

The first thing to consider is how long ago your easyplant arrived. If you notice a few yellow or brown leaves or droopiness in the first few days after receiving it, that's perfectly normal. Give it some time to adjust and acclimate. If it's been longer than two weeks and your plant isn't doing well, check your plant care card (or find it on our plant care blog) to ensure that your plant is in its optimal lighting condition and move it accordingly.If it still looks distressed, we have a team of dedicated plant experts ready to help you get your plant back on track. You can chat with us directly on the easyplant website or at email us at hello@easyplant.com.

Question 11

How often should I fill the water reservoir?

Accepted Answer

A good rule of thumb is to set a monthly reminder on your phone. Before refilling, check that the reservoir is empty and that the soil is dry. You can do this by inserting your finger or a small stick (such as a chopstick) about 5 cm into the soil. If it comes out dry, it’s time to refill. Avoid keeping the reservoir full at all times, as the soil needs to dry out between waterings to keep the roots healthy.

Question 12

When do I need to repot my plant?

Accepted Answer

Your plant will be happy and healthy in its easyplant pot for at least 18 months.

Question 13

Can I keep my easyplant outdoors?

Accepted Answer

We do not recommend keeping your easyplant outdoors, as our watering system was designed to sustain your easyplant's healthy growth indoors.

Question 14

Can I order easyplant as a gift?

Accepted Answer

Absolutely! We even have a free gift note you can personalize and send with your gift. Just tick the 'add gift note' box in your cart, and write a heartfelt message. We'll print the personalized note and send it with their easyplant to the address you provide, along with our regular easyplant care instructions. We won't include pricing information with their package.

Question 15

Do you offer gift cards?

Accepted Answer

We have digital gift cards available for you here. You can choose between different designs, add a personal message, and even choose the date you'd like us to email it to them. This way, they can choose the perfect easyplant for their homes themselves.

Question 16

What payments do you accept?

Accepted Answer

We accept all major credit cards, along with Google Pay, Shop Pay, Amazon Pay, Klarna, and PayPal.

Question 17

Do you have a replacement policy?

Accepted Answer

We have a 90-day guarantee for plant health.Your plant's health is the most important thing to us. To ensure your easyplants thrive, we offer personal guidance and assistance via our dedicated plant-expert support. If your plant shows signs of stress, please get in touch with us and send a photo of the issue. We'll try our best to help and guide you on how to recover your plant. If the problem is beyond recovery, your plant is guaranteed by our policy for the first 90 days - we will send a replacement easyplant or refund the plant in full.Please note that, like all natural things, plants can have minor blemishes or imperfections - that is what makes them unique. It is normal for plants to experience some stress or shed leaves after being shipped, and it may take time for them to adjust to their new surroundings. These issues are outside the refund policy as they can be easily remedied.

Question 18

Do you have a 1-year extended guarantee?

Accepted Answer

Enjoy a 12-Month Extended Guarantee for Your easyplant!&nbsp;We’re excited to offer you even more peace of mind with our 12-Month Extended Guarantee, in addition to our standard 90-day plant health guarantee.Here’s how it works:Extended Coverage: After the initial 90 days, your easyplant will be protected for an additional 9 months.Flexible Pricing: The cost of the Extended Guarantee varies based on the size of your plant and is available for each plant individually.For more information and full details you can read more here

Question 19

My easyplant arrived damaged - what should I do?

Accepted Answer

Let us know so we can help you out! You can email us by sending a message to hello@easyplant.com or chatting with us directly by visiting our website and clicking on the brown chat bubble in the bottom-right corner of the page. You'll be able to send us a message directly from there.

Question 20

How do you ship live plants?

Accepted Answer

Our top priority is ensuring your plant arrives safe and healthy at your door. We use unique and innovative packaging designed to withstand shipping mishaps and weather conditions. If anything goes wrong, we’re here to help! Simply chat with us or email us at hello@easyplant.com, and we’ll make sure it’s sorted.

Question 21

Can easyplant cause allergies?

Accepted Answer

Some people can be allergic to certain types of plants. easyplant does not take responsibility in case of an allergic reaction.

Question 22

Do you take any shipping precautions during the winter?

Accepted Answer

Yes we do. We send all easyplants in durable, winter-safe packaging with a guarantee that your plant will arrive in healthy condition at your doorstep.

Question 23

Where do you deliver to?

Accepted Answer

Our plants can be delivered all over the UK, except for the Channel Islands, the Isles of Scilly, and Northern Ireland.

Question 24

When will my easyplant arrive?

Accepted Answer

Once you place your order, your easyplant will arrive at your doorstep within 3-5 business days. We’ll send a tracking link to the email address you used when placing your order as soon as your plant leaves our facility. Delivery may be delayed due to weather conditions, and if that happens, we’ll notify you by email.

Question 25

Do I need to be home to receive my package?

Accepted Answer

Nope! Don’t worry- the delivery driver will do their best to find a safe place to leave your package. If they can’t, they’ll try again the following day.

Question 26

Still have questions?

Accepted Answer

We’re here to help! You can contact our customer service team 7:00 am to 11:59 pm, 7 days a week. Reach out at hello@easyplant.com or chat with us by clicking the chat bubble in the bottom-right corner of our website. We’ll get back to you as quickly as possible.

FAQ